A LITTLE Q & A

FAQ

You’ve got questions? I’ve got answers! Here are some of the most common questions that I receive about how businesses, both large and small, can benefit from my web development and SEO services.

What’s your pricing structure?

Competitive rates are offered for a range of website improvement services. I can also tailor a package specifically for your needs. For example, if the job is relatively small, I can provide a fixed-price estimate which gives you complete control.

In contrast, for ongoing projects and website hosting, I offer monthly billing. Please contact me to discuss your specific needs or to get a free estimate for your next project.

How do your rates compare to larger agencies?

Decodist® is a small business which means that overheads are a lot lower than a typical web design agency. As a result, my clients also enjoy lower rates.

What size budget do I need?

Project budgets vary depending on the work required. To give you a rough idea, I work with business clients that have budgets starting at around $5k.

Do you work with clients across the globe?

Absolutely. I’m based in New York and work with clients in the USA, Europe, Australia and other countries. The services that I offer can be performed remotely and across different time zones.

Are you an expert WordPress web developer?

Yes. I have extensive experience delivering website development projects – large and small – in a broad range of industries. These include finance, non-profit, telecommunications and community organizations. WordPress web development and SEO services are my specialties. I also write articles about WordPress.

Can you help with our SEO?

Yes. Every client has different SEO goals, so let’s start by having a quick chat. Fixing SEO issues goes hand-in-hand with website development. I specialize in doing both at the same time.

Do you work with non-WordPress websites?

Yes. Even though I specialize in WordPress, I’ve worked with many technologies. If your website was created using a unique CMS platform (or it’s fully custom), I’d be happy to dive in and take a look.

Can you host my website?

Yes, although, I recommend signing-up with a hosting provider and then granting me access to your account. Most of my clients prefer this approach because it ensures the website is 100% in their name. If you’re looking for high-speed WordPress hosting, WPEngine is a great choice.

What are your qualifications?

I have a Bachelor of Engineering degree (with honors) majoring in Information Technology & Computer Science.

How many clients do you work with?

So that each client receives the highest level of personal service, I only work with a few clients at any given time.

Can you build my eCommerce website?

Yes. Setting up your WordPress website with eCommerce capability is generally done using WooCommerce. This will allow you to sell products and services online. Typically, this also requires signing-up with a payment provider, such as Stripe or Square.

What happens after I contact Decodist?

After you get in touch with a few details about your project, I’ll work with you to create an estimate. Then, when you’re happy to proceed, I’ll send a Client Agreement for you to sign, which starts the ball rolling.

Which payment methods do you accept?

Bank transfers and electronic payments are accepted, including all major credit cards. Payments are securely processed online via Stripe. If you’d prefer to be billed in a specific currency, there may be a small currency conversion fee applied.

Do you have a refund policy?

My products and services are all of a professional standard and come with a money-back guarantee. I will work with you directly to ensure complete satisfaction. My commitment to you is that if something is not correct the first time, I will make the necessary corrections for free.

Have another question?

I’d be happy to speak with you! We can discuss your business goals in more depth to see if there’s a fit.

All going well, I’ll create a customized services package to help grow your business.